Shipping Policy

Dronegem (“we” and “us”) is the operator of (https://dronegem.com) (“Website”).
By placing an order through this Website you will be agreeing to the terms
below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General
    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would
    prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
  2. Shipping Costs
    Flatrate $ 6,80 or Free shipping on orders over $50.
  3. Returns
    3.1 Return Due To Change Of Mind
    Dronegem will happily accept returns due to change of mind.
    Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
    Once returns are received and accepted, refunds will be processed.
    (Dronegem) will refund the value of the goods returned.

4. Custom Fees

As we ship abroad, we take responsibility for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

  1. Cancellations
    We are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
  2. Insurance
    Parcels are insured for loss and damage up to the value as stated by the
    courier.

3.2 Warranty Returns
We offer no guarantee

General Delivery Terms :

Unfortunately we currently only ship to the United States.

We currently do NOT ship to any EU countries.

The delivery time for most orders is 4-15 business days + The processing time of 1-3 business days, maximum 5 days.

Our shipping & Item costs are very low compared to our competitors, but the goods come from abroad and it takes a little longer.

The items come from abroad and the shipping time can be up to a maximum of 30 days. In most cases it takes 3-14 days for the package to arrive.

If you order items on backorder, the processing time can range between 7-30 days.

United States = 4-10 Business Days
Spain = 4-12 Business Days
France = 4-12 Business Days
Germany = No shipping
Brazil = No shipping
United Kingdom = 3-5 Business Days
Australia = 7-14 Business Days
Italy = 4-10 Business Days
Canada = 4-12 Business Days
Netherlands = 4-10 Business Days
Russian Federation = 9-24 Business Days
Poland = 7-14 Business Days
Japan = 4-10 Business Days
Switzerland = No Shipping
Austria = 4-12 Business Days
Belgium = 4-12 Business Days
Bulgaria = 4-12 Business Days
Czech Republic = 4-12 Business Days
Denmark = 4-12 Business Days
Finland = 7-27 Business Days
Greece = 7-24 Business Days
Hungary = 3-10 Business Days
Iceland = No Shipping
India = No Shipping
Luxembourg = 4-10 Business Days
Norway = No Shipping
Philippines = 4-10 Business Days
Portugal = 7-15 Business Days
Romania = 7-14 Business Days
Slovakia = 4-12 Business Days
Slovenia = 14-42 Business Days
South Africa = 5-15 Business Days
Sweden = 4-12 Business Days
Thailand = 4-10 Business Days
Turkey = No Shipping’
Ukraine = 7-15 Business Days
Vietnam = 3-5 Business Days


4.3 Dispatch Time
Orders are usually dispatched within 1-3 business days of payment of order
The warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
Dronegem will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.

4.6 Order Tracking

Unfortunately we cannot offer order tracking at the moment.

4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigationParcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer service with next steps.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Customer service
    For all customer service enquiries, please email us at support@dronegem.com
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